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For your role · Engineering managers and CTOs

For engineering managers: data work, shared

Data questions arrive from support, product and on-call, and they land on the few people with access. DataTug is building a way to spread that work safely: saved queries others can rerun, investigations that keep their evidence, and access scoped to the task.

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Watercolor of a captain in a navy coat on the end of a stone quay at morning, looking over a small fleet of tugboats working across the harbour.

My most senior engineers spend hours a week running queries for support, and half the team has production access “just in case”.

Your day

  • Seniors in the support queue. The people who know the data answer the same kind of question again and again.
  • Access that only grows. Production access is granted for an incident and rarely taken back, for people and now for agents.
  • Knowledge in heads. What a column means and how systems connect lives with a few people, and leaves when they do.

One task, before and after: take routine data questions off senior engineers

Who: Engineering managers and CTOs

Today

3 tools2 hand-offsno shared password

  1. Support, to a senior engineer · ChatSupport asks a senior engineer to run a query.
  2. Senior engineer · Production accessThe engineer grants themselves production access again.
  3. Back to support · ScreenshotThe answer goes back as a screenshot.
  4. Next week · ChatNext week, the same question.
Today3 tools · 2 hand-offs · no shared passwordSupport asks a senior engineer to run a query.The engineer grants themselves production access again.The answer goes back as a screenshot.Click to see

With DataTug

1 workspace0 hand-offsno shared password

Some steps are planned or in development.

  1. SupportTurn the routine queries into saved queries support can rerun, once support has read access (access policies today).Query workspace in the web appAvailable
  2. Anyone on the teamKeep investigations in shared cases anyone can pick up.Detective CasesIn development
  3. People and agentsScope access with policies today, and through one Perimeter for people and agents, in development.DataTug PerimeterIn development
  4. The teamRecord column meanings so knowledge stays with the team.Column meaningsAvailable
With DataTug1 workspace · 0 hand-offs · no shared passwordTurn the routine queries into saved queries support can rerun, once support has read access (access policies today).Keep investigations in shared cases anyone can pick up.Scope access with policies today, and through one Perimeter for people and agents, in development.Click to see

Each step names the part of DataTug it relies on and that part’s status today. “Planned” and “In development” steps describe where the product is going, not what you can use now.

Solutions for you

Also useful: Data Quality & Monitoring

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Try it on sample data

The public demo project opens in the browser with sample Northwind and Chinook data. No sign-up.

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